Data Privacy Policy

What We Gather

When you interact with our drawing fundamentals platform, we collect various kinds of information to offer you personalized learning experiences and to improve our services.

Personal Details

We collect information you provide directly to us when setting up an account or getting in touch. This includes your name, email address, phone number, and any messages you send via our contact forms. When you enrol in our drawing courses, we also collect information about your artistic background and learning objectives.

Usage Information

We automatically gather details about how you use our site and learning platform. This includes pages visited, time spent in different sections, drawing exercises completed, and technical data like your IP address, browser type, and device information.

Cookies and Tracking

Our site uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyze site performance. You can adjust cookie settings via your browser preferences.

• Essential cookies for site functionality
• Analytics cookies to understand user behavior
• Preference cookies to remember your settings
• Marketing cookies for relevant content delivery

How We Use Your Information

Your personal data helps us deliver high-quality educational content and run our drawing platform effectively. We are committed to handling your information responsibly and only for legitimate purposes.

Educational Services

We use your data to grant access to drawing courses, monitor your progress across skill levels, and tailor learning recommendations based on your artistic interests and abilities. This personalization supports more effective learning paths for building your foundational drawing skills.

Communication and Support

Your contact details let us respond to inquiries, send important course updates, and provide technical support when needed. We may also send periodic newsletters about new drawing techniques, showcased artwork, or platform improvements if you’ve subscribed to our communications.

Platform Improvement

Usage data helps us identify which drawing exercises are most beneficial, pinpoint areas where learners struggle, and create new content that addresses common learning challenges. This analysis is performed in aggregate form to protect individual privacy while enhancing our educational approach.

Legal Compliance

In certain circumstances, we may use or disclose your information to comply with applicable privacy laws, respond to legal requests, or protect the rights and safety of our users and community.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take privacy seriously in all our business relationships.

Service Providers

We work with trusted third-party service providers who help us operate our platform, process payments, send emails, and provide customer support. These providers access only the information needed for their services and are contractually obligated to protect your privacy.

• Cloud hosting services for secure data storage
• Email service providers for course communications
• Analytics providers for website performance insights
• Payment processors for course enrollment transactions

Business Transfers

If TimberQuartzLane engages in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction. We would notify you by email and inform you of any changes to how your data is handled.

Legal Requirements

We may disclose your information when required by law, a court order, or government request. This includes situations involving potential safety risks, fraud investigations, or violations of our terms of service.

Your Rights and Choices

Under Canadian privacy law, including PIPEDA, you have specific rights regarding your personal data.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. We will provide this data within 30 days of your request, subject to certain legal exceptions.

Data Deletion

You may request deletion of your personal information, and we will comply unless we have legitimate grounds to retain it for legal compliance, fraud prevention, or legitimate business purposes. Deleting your account will remove access to your course progress and stored artwork.

Marketing Communications

You may opt out of our marketing emails at any time via the unsubscribe link in each message or by contacting us directly. You will still receive essential communications about your account and course enrollment.

Cookie Management

Most web browsers let you control cookies through their settings. You can choose to accept all cookies, reject certain types, or get notified before cookies are placed. Blocking essential cookies may affect site functionality.

Data Security and Retention

We implement robust security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction.

Security Measures

Our security practices include encrypted data transmission, secure server environments, regular security audits, and restricted access controls. We use industry-standard SSL encryption for all data transfers between your device and our servers.

• 256-bit SSL encryption for data transmission
• Secure cloud storage with encrypted databases
• Regular security vulnerability assessments
• Multi-factor authentication for administrative access
• Employee training on privacy and security practices

Data Retention

We keep your personal information only as long as necessary to deliver our services, meet legal obligations, or resolve disputes. Account details are typically stored for three years after closure, while course progress data may be retained for up to seven years for educational records.

International Transfers

Although our primary operations are in Canada, some service providers may process data in other countries. We ensure appropriate protections through contractual safeguards and compliance with Canadian privacy laws for international data transfers.

Children's Privacy

Our drawing platform welcomes learners of all ages, and we take special care to protect the privacy of younger users in accordance with Canadian privacy laws.

For users under 18, we require parental consent before collecting personal information. Parents or guardians may review their child’s data, request corrections or deletion, and withdraw consent at any time.

Parental Controls

Parents have the right to review any personal information we've collected from their child, request its deletion, and refuse further collection or use of their child’s information. We provide clear mechanisms for parents to exercise these rights.

If you believe we have unintentionally collected data from a child under 18 without proper parental consent, please contact us immediately so we can take appropriate action.

Changes to This Policy

We may periodically update this privacy policy to reflect changes in our practices, technology, legal requirements, or other factors. We will inform you of significant changes via email or prominent notices on our site.

Minor updates may be posted without individual notice, so please review this policy regularly. The "Last Updated" date at the top shows when the most recent changes were made.

Your continued use of our platform after updates indicates your acceptance of the revised terms. If you disagree with any changes, you may stop using our services or contact us to discuss concerns.